Developer of a cloud-based customer experience management platform designed to transform text data written in natural language and voice recordings such as customer reviews and speech records. The company's platform offers text analytics, data analytics, enterprise search engines, intelligent search options, sentiment analysis, content classification, and other related services, enabling companies to convert non-structured data into structured data.
Developer of conversational AI-powered software designed to increase internal and external customer satisfaction. The company's platform uses a domain-specific language to communicate with employees, internal IT, and off-the-shelf software (COTS) to have contextual conversations, enabling businesses to eliminate maintenance and upkeep required from traditional UI-based records and playback automation platforms.
Developer of artificial intelligence-powered e-commerce analytics platform designed for brands and e-retailers. The company's tool offers a real-time dashboard, instant alerts, high-frequency updates, and raw data reports with Excel compatibility, enabling businesses to receive actionable data, get automated actions, and detect necessary key points.
Developer of a service management software designed to automate the resolution of service issues. The company's software utilizes artificial intelligence to auto-resolve tasks and actions as well as interactively automate workflows, enabling enterprise and consumer organizations to deliver a personalized omnichannel service experience to both employees and customers.