wrrk

Outsourced Customer Service for Start Ups

wrrk is a Texas-based company that specializes in outsourced customer service solutions for startups and scaling businesses. They offer fully managed support operations using expert talent from the USA, the Philippines, or hybrid teams. Headquartered in Austin, Texas, wrrk employs 34 people and generates $10.8 million in revenue within the Media & Internet industry. The company provides comprehensive customer service-as-a-service across various channels, including phone, chat, email, SMS, social media, and marketplaces. Their key offerings include managed operations for training, quality assurance, and performance management, as well as community management and back-office administration. wrrk also emphasizes flexible scaling with custom solutions and omni-channel care that incorporates automation and proactive insights. Their help desk software features customizable branding and ticket management, integrated into their outsourced services.

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