wrrk

Outsourced Customer Service for Start Ups

wrrk is a Texas-based company that specializes in outsourced customer service solutions for startups and scaling businesses. They offer fully managed support operations using expert talent from the USA, the Philippines, or hybrid teams. Headquartered in Austin, Texas, wrrk employs 34 people and generates $10.8 million in revenue within the Media & Internet industry. The company provides comprehensive customer service-as-a-service across various channels, including phone, chat, email, SMS, social media, and marketplaces. Their key offerings include managed operations for training, quality assurance, and performance management, as well as community management and back-office administration. wrrk also emphasizes flexible scaling with custom solutions and omni-channel care that incorporates automation and proactive insights. Their help desk software features customizable branding and ticket management, integrated into their outsourced services.

Austin, United StatesMidsize

Partnerships

Good Day Software

GoodDay Software is a technology company that creates innovative solutions for commerce brands, particularly those using Shopify. Led by a team with experience from notable brands like Chubbies, Loop, and Shopify, GoodDay Software understands the needs of merchants and focuses on enhancing their efficiency and profitability.

Austin, United States

Siena

Siena University is a learning community advancing the ideals of a liberal arts education, rooted in its identity as a Franciscan and Catholic institution.

United States

Consultancy (Strategy / Advisory)

Partnerships

Clients

Momofuku

Operator of a restaurant chain intended to offer contemporary Asian-American cuisine. The company's restaurants offer authentic food delicacies like momos and noodles and support local, sustainable, and responsible farmers and food purveyors, thereby enabling customers to enjoy unique flavored quality dishes.

New York, United States

Clients