Developer of a voice analysis platform designed to blend human and automated analysis of clients' customer interactions. The company's platform leverages its clients' existing customer interaction data to dive deeper into who their customers are, what they care about, and how effectively their needs are being met, enabling healthcare organizations to organize and structure conversational data through a customized dashboard to derive powerful insights that govern business decisions.
CMS is the federal agency that provides health coverage to more than 160 million through Medicare, Medicaid, the Children's Health Insurance Program, and the Health Insurance Marketplace. CMS works in partnership with the entire health care community to improve quality, equity and outcomes in the health care system.
Developer of a cloud-based customer experience management platform designed to transform text data written in natural language and voice recordings such as customer reviews and speech records. The company's platform offers text analytics, data analytics, enterprise search engines, intelligent search options, sentiment analysis, content classification, and other related services, enabling companies to convert non-structured data into structured data.
Developer of a machine learning software designed to help businesses improve customer satisfaction and efficiency. The company's software automates and enhances conversations with customers to close more deals while focusing on complex and data-rich problems, enabling customer care teams, salespeople, and organizations to become efficient and effective while realizing their full potential and increasing efficiency.