Whole Latte Love is a family-owned e-commerce retailer based in Rochester, New York, specializing in espresso machines, coffee makers, grinders, and related coffee products. Founded in 1997 by Gary and Lauren Salzman, the company has grown significantly from its humble beginnings in a basement to a 40,000-square-foot facility with over 60 employees. Whole Latte Love represents more than 80 international brands and generates approximately $15.5 million in annual revenue.
The company is dedicated to providing high-quality products that are rigorously tested for home use. Whole Latte Love emphasizes exceptional customer support through various channels, including phone, online chat, and email. They also offer educational resources to help customers enhance their coffee knowledge. With a strong focus on family values and customer relationships, Whole Latte Love has established itself as the largest online retailer of espresso machines in North America, fostering a passionate coffee community.
Provider of intelligence-driven marketing and sales automation services intended to help growing businesses make meaningful connections with their customers. The company's customer experience automation platform (CXA) offers marketing automation, email marketing, transactional email, sales automation, and customer relationship management (CRM), providing clients with a personalized, automation-first approach that allows teams to save time and effectively connect with customers.
Developer of reviews collection and management solutions designed to collect genuine texts and video reviews from happy customers. The company's platform helps increase advertisement click-through rate, lowers its cost-per-click, provides past customer reviews to build trust in the company, displays product review solutions for growing brands, manages online reputation across third-party platforms, and more, thereby helping brands build trust through review collection.
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