OYO, founded in 2012 by Ritesh Agarwal, is an Indian multinational hospitality chain headquartered in Gurgaon, Haryana. The company operates leased and franchised hotels, homes, and living spaces across the globe, making it one of the largest and fastest-growing hospitality chains. OYO aims to provide standardized, affordable accommodations by empowering small hotel owners with operational support, including online booking systems and improved guest experiences.
As of January 2020, OYO has over 43,000 properties with more than 1 million rooms in 800 cities across 80 countries. The company offers various services, including OYO Rooms for budget hotel accommodations, OYO Flagship for upmarket hotels, OYO Townhouse for midscale options, and OYO Homes for vacation rentals. OYO operates on an asset-light model, leveraging technology and standardized processes to enhance occupancy and revenue for hotel owners while catering primarily to budget travelers and city dwellers.
Provider of intelligence-driven marketing and sales automation services intended to help growing businesses make meaningful connections with their customers. The company's customer experience automation platform (CXA) offers marketing automation, email marketing, transactional email, sales automation, and customer relationship management (CRM), providing clients with a personalized, automation-first approach that allows teams to save time and effectively connect with customers.
Developer of reviews collection and management solutions designed to collect genuine texts and video reviews from happy customers. The company's platform helps increase advertisement click-through rate, lowers its cost-per-click, provides past customer reviews to build trust in the company, displays product review solutions for growing brands, manages online reputation across third-party platforms, and more, thereby helping brands build trust through review collection.
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