Newstel

Digitally-led multilingual customer service

Provider of multilingual customer support services to various industries. Newstel offers digitally-led customer service solutions, including proactive customer engagement, omnichannel customer support, and back-office support. The contact center has over 100 employees, including native speakers from all over the world who undergo regular retraining. They have contact centers in Hamburg, Manila, and Istanbul, and operate an elastic pay-as-you-go pricing system. Newstel also offers business process support services, including data cleansing, logistics and inventory management, chargeback and payment administration, and market research.

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