HelpSystems, founded in 1982 by Richard Jacobson, specializes in IT management solutions. The company has a strong focus on systems management, security, business process automation, network monitoring, and business intelligence. It has expanded significantly through acquisitions, including notable companies like Network Automation, Halcyon Software, and GlobalSCAPE. In 2022, HelpSystems rebranded to Fortra, emphasizing its commitment to cybersecurity while maintaining a diverse IT portfolio.
The company offers a range of software solutions designed to meet enterprise needs. This includes tools for network monitoring, cybersecurity, business process automation, and data management. HelpSystems operates from 14-15 offices worldwide and aims to retain a startup culture despite its growth. Its products are widely adopted across various industries, making it a trusted resource for clients seeking effective IT management and security solutions.
Provider of intelligence-driven marketing and sales automation services intended to help growing businesses make meaningful connections with their customers. The company's customer experience automation platform (CXA) offers marketing automation, email marketing, transactional email, sales automation, and customer relationship management (CRM), providing clients with a personalized, automation-first approach that allows teams to save time and effectively connect with customers.
Developer of reviews collection and management solutions designed to collect genuine texts and video reviews from happy customers. The company's platform helps increase advertisement click-through rate, lowers its cost-per-click, provides past customer reviews to build trust in the company, displays product review solutions for growing brands, manages online reputation across third-party platforms, and more, thereby helping brands build trust through review collection.
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