Chattermill

Chattermill is a London-based customer experience intelligence company founded in 2015 by Mikhail Dubov and Dmitry Isupov. The company specializes in an AI-powered platform that unifies and analyzes customer feedback from various sources, including surveys, reviews, and social media. This platform delivers real-time insights that help businesses understand customer sentiment and improve their services. Chattermill's core offering is its Customer Experience Intelligence platform, which automates the extraction of insights from unstructured feedback data. Key features include automatic anomaly detection, sentiment analysis, and integration with business goals to enhance metrics like Net Promoter Score (NPS) and Average Order Value (AOV). The company aims to analyze over a billion pieces of customer feedback by 2027 and serves clients across multiple industries, including eCommerce, retail, finance, and travel.

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