Developer of a service intelligence platform designed to enhance decision-making, improve operational efficiency, and optimize field operations. The company's platform uses artificial intelligence to transform raw service data into actionable insights and provides real-time, role-specific suggestions for resolving issues based on historical data and expert knowledge, enabling field workers to deliver better customer experiences, improve operational efficiency, and reduce costs.
Water sells liquid chromatography, mass spectrometry, and thermal analysis tools. These analytical instruments provide essential information on various products, such as their molecular structures and physical properties, to help clients enhance the health and well-being of end users. As a percentage of sales in 2023, Waters generated 57% from biopharmaceutical customers, 31% from industrial clients, and 12% from academic/government institutions.